Privacy Policy
General
BNICG takes your privacy and the confidentiality of your business data very seriously. We understand that your phone system is critical to your business, and that you need to trust that system and the company that provides it fully. This policy outlines the types of information BNICG may collect, and our commitment to keeping that information safe, secure and private.
Collection and Use of Customer Information
BNICG software gives customers, at their discretion, the ability to record and save voicemails, phones calls and chats. All communications content is stored locally on the customer’s server(s), and unless provided for under separate terms and conditions, BNICG does not store any voicemail, call recordings, chats or other communications.
BNICG does not review, edit, disseminate, or use individual customer information, data or communications in any way, except to investigate a technical support request initiated by a customer, to investigate a suspected terms of use violation or as may be required by law.
No Monitoring of Customer Communications
All phone calls are routed locally on the customer’s individual system, and externally via the customer’s selected communications service providers. BNICG does not provide voice services, and customer phone calls or other voice communications do not access or otherwise pass through the BNICG network, unless provided for under separate terms and conditions. BNICG does not monitor the content of any phone calls.
Maintenance of Optional Secure Connection to BNICG
In order to monitor the performance of your system, BNICG provides you with technical support, product enhancements, and upgrades, BNICG by default requests a secure electronic connection to your server(s) via SSH and HTTP. BNICG implements numerous security techniques to ensure the safety of customer data and system access and to minimize the risk of network intrusion.
Customers can, at their discretion, elect to disconnect this connection. Disconnecting the connection will prevent the administration of your server(s) and may incur additional charges in order to troubleshoot and configure. In addition, we will not be able to provide technical support or software updates until the connection is re-established.
Billing Information
When BNICG bills for services rendered, a third-party processing company may be used to charge customer credit cards and collect payment. A third-party is used only to process credit card charges, and does not store or distribute customer credit card or billing information.
BNICG Web Properties
BNICG may collect information from visitors to the BNICG.com web sites, or any other web sites operated by BNICG. We may collect the Internet addresses of BNICG site visitors. We use the information that we log from the BNICG website to both improve our services, and help troubleshoot possible BNICG website problems. We may also analyze non-identifying statistics that we collect from website visitor usage, and provide this data to qualified third parties.
Additionally, BNICG web properties may contain content from third-party content providers, but these content providers neither receive nor distribute BNICG user or customer information, nor do they receive user or customer information from BNICG.
Electronic and Physical Mailing Addresses
BNICG requires a valid, working e-mail address upon account setup in order to send account information details, including account username and password. If you wish to receive no further communications from BNICG after the installation process is complete, you may send a request at http://www.bnicg.com/support. Removal from this list will significantly limit our ability to provide you with technical support. In addition, BNICG may periodically communicate with you regarding new products, product updates, and important BNICG news and information. You have the option to exclude yourself from these communications. If you would like to cease receiving communications from BNICG, please send a request http://www.bnicg.com/support with the subject line “UNSUBSCRIBE”.
BNICG will not sell or distribute your e-mail or physical address to any third party, other than a) a qualified provider of services to BNICG who also subscribes to the terms of this Privacy Policy or b) with your express permission, to a qualified BNICG partner upon your request.
Log Files
We use and collect IP addresses to analyze trends, administer the site, and to track users’ movement across the site, and may provide this data to qualified third parties to help us improve the site and our service.
Links
Our web sites may contain links to other sites. Please be aware that we are not responsible for the privacy practices of such other sites. We encourage our users to be aware when they leave our site and to read the privacy statements of each and every web site that collects personally identifiable information. This privacy statement applies solely to information collected by BNICG web properties site
Surveys
From time-to-time our site requests information from users via surveys. Participation in these surveys is completely voluntary and the user therefore has a choice whether or not to disclose this information. Information requested may include contact information and demographic information. Survey information will be used for purposes of monitoring or improving the use and satisfaction of this site or of the BNICG application.
Security
BNICG implements numerous security techniques to ensure the safety of customer data and system access. Your information is encrypted and authenticated, using Secure Socket Layer (SSL) technology. The SSL systems provide data security for you and your users, and the authentication ensures that your valuable content is available only to registered users, and is not accessible to unwanted parties. Each registered user in your organization is provided with a unique username and password. Each time a user logs onto your BNICG application, they can only be authenticated and allowed access using the correct username and password that has been assigned. A session is issued for the purpose of capturing encrypted authentication data for the length of the session. Neither the username nor the password is included in the session. Security protocols put into operation by BNICG are determined by encrypted session Ids and dynamic data.
Children’s Privacy Policy
BNICG does not sell products or services for purchase by children. BNICG does not knowingly solicit or collect customer identifiable information from children or teenagers under the age of eighteen. In addition, BNICG will not knowingly link to any third party web site that solicits or collects customer identifiable information from minors. If you believe that a minor has disclosed personally identifiable information to BNICG, please contact BNICG at http://www.bnicg.com/support so that the information can be removed.
Your Responsibilities
We promise to be extremely careful with any information you entrust us with, and we would ask that you do the same. This includes ensuring the physical and electronic security of your network, and maintaining the privacy and confidentiality of your own data, usernames and passwords.
Additional Information
If you have any questions about this Privacy Policy or the practices of our website, you can send a request to us at http://www.bnicg.com/support
Privacy Policy
General
BNICG takes your privacy and the confidentiality of your business data very seriously. We understand that your phone system is critical to your business, and that you need to trust that system and the company that provides it fully. This policy outlines the types of information BNICG may collect, and our commitment to keeping that information safe, secure and private.
Collection and Use of Customer Information
BNICG software gives customers, at their discretion, the ability to record and save voicemails, phones calls and chats. All communications content is stored locally on the customer’s server(s), and unless provided for under separate terms and conditions, BNICG does not store any voicemail, call recordings, chats or other communications.
BNICG does not review, edit, disseminate, or use individual customer information, data or communications in any way, except to investigate a technical support request initiated by a customer, to investigate a suspected terms of use violation or as may be required by law.
No Monitoring of Customer Communications
All phone calls are routed locally on the customer’s individual system, and externally via the customer’s selected communications service providers. BNICG does not provide voice services, and customer phone calls or other voice communications do not access or otherwise pass through the BNICG network, unless provided for under separate terms and conditions. BNICG does not monitor the content of any phone calls.
Maintenance of Optional Secure Connection to BNICG
In order to monitor the performance of your system, BNICG provides you with technical support, product enhancements, and upgrades, BNICG by default requests a secure electronic connection to your server(s) via SSH and HTTP. BNICG implements numerous security techniques to ensure the safety of customer data and system access and to minimize the risk of network intrusion.
Customers can, at their discretion, elect to disconnect this connection. Disconnecting the connection will prevent the administration of your server(s) and may incur additional charges in order to troubleshoot and configure. In addition, we will not be able to provide technical support or software updates until the connection is re-established.
Billing Information
When BNICG bills for services rendered, a third-party processing company may be used to charge customer credit cards and collect payment. A third-party is used only to process credit card charges, and does not store or distribute customer credit card or billing information.
BNICG Web Properties
BNICG may collect information from visitors to the BNICG.com web sites, or any other web sites operated by BNICG. We may collect the Internet addresses of BNICG site visitors. We use the information that we log from the BNICG website to both improve our services, and help troubleshoot possible BNICG website problems. We may also analyze non-identifying statistics that we collect from website visitor usage, and provide this data to qualified third parties.
Additionally, BNICG web properties may contain content from third-party content providers, but these content providers neither receive nor distribute BNICG user or customer information, nor do they receive user or customer information from BNICG.
Electronic and Physical Mailing Addresses
BNICG requires a valid, working e-mail address upon account setup in order to send account information details, including account username and password. If you wish to receive no further communications from BNICG after the installation process is complete, you may send a request at http://www.bnicg.com/support. Removal from this list will significantly limit our ability to provide you with technical support. In addition, BNICG may periodically communicate with you regarding new products, product updates, and important BNICG news and information. You have the option to exclude yourself from these communications. If you would like to cease receiving communications from BNICG, please send a request http://www.bnicg.com/support with the subject line “UNSUBSCRIBE”.
BNICG will not sell or distribute your e-mail or physical address to any third party, other than a) a qualified provider of services to BNICG who also subscribes to the terms of this Privacy Policy or b) with your express permission, to a qualified BNICG partner upon your request.
Log Files
We use and collect IP addresses to analyze trends, administer the site, and to track users’ movement across the site, and may provide this data to qualified third parties to help us improve the site and our service.
Links
Our web sites may contain links to other sites. Please be aware that we are not responsible for the privacy practices of such other sites. We encourage our users to be aware when they leave our site and to read the privacy statements of each and every web site that collects personally identifiable information. This privacy statement applies solely to information collected by BNICG web properties site
Surveys
From time-to-time our site requests information from users via surveys. Participation in these surveys is completely voluntary and the user therefore has a choice whether or not to disclose this information. Information requested may include contact information and demographic information. Survey information will be used for purposes of monitoring or improving the use and satisfaction of this site or of the BNICG application.
Security
BNICG implements numerous security techniques to ensure the safety of customer data and system access. Your information is encrypted and authenticated, using Secure Socket Layer (SSL) technology. The SSL systems provide data security for you and your users, and the authentication ensures that your valuable content is available only to registered users, and is not accessible to unwanted parties. Each registered user in your organization is provided with a unique username and password. Each time a user logs onto your BNICG application, they can only be authenticated and allowed access using the correct username and password that has been assigned. A session is issued for the purpose of capturing encrypted authentication data for the length of the session. Neither the username nor the password is included in the session. Security protocols put into operation by BNICG are determined by encrypted session Ids and dynamic data.
Children’s Privacy Policy
BNICG does not sell products or services for purchase by children. BNICG does not knowingly solicit or collect customer identifiable information from children or teenagers under the age of eighteen. In addition, BNICG will not knowingly link to any third party web site that solicits or collects customer identifiable information from minors. If you believe that a minor has disclosed personally identifiable information to BNICG, please contact BNICG at http://www.bnicg.com/support so that the information can be removed.
Your Responsibilities
We promise to be extremely careful with any information you entrust us with, and we would ask that you do the same. This includes ensuring the physical and electronic security of your network, and maintaining the privacy and confidentiality of your own data, usernames and passwords.
Additional Information
If you have any questions about this Privacy Policy or the practices of our website, you can send a request to us at http://www.bnicg.com/support